This Privacy Policy describes how Intown Renovations Group (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website (https://www.intownrenovations.com/) (the “Site”), use our services, or otherwise interact with us. By using the Site or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect different types of information in order to provide, improve, and personalize our services.
a) Personal Information You Provide
Contact details: name, email address, phone number, postal address.
Project information: details about your renovation project (scope, budget, timeline, preferences).
Communications: when you contact us by email, phone, or via forms on the Site, or via social media, we may collect the content of those communications.
Other information you choose to provide: e.g. images of your property, design preferences, etc.
b) Automatically Collected Information
Usage data: pages visited, time and date of visits, time spent on pages, referring website, browser type, device information, IP address.
Cookies and similar technologies: to track session info, preferences, performance metrics, and enable certain Site functions.
c) Information from Third Parties
If you choose to connect with us through social media, we may receive information from those services (e.g. your public profile, username, etc.).
Third-party service providers we use (such as analytics, hosting, payment processors) may provide us with aggregated or non-personal data or help us collect information.
2. How We Use Your Information
We use your information for the following legal and business purposes:
- To respond to your inquiries, provide quotes, proposals, and consultations.
- To manage and deliver our renovation services.
- To improve and personalize our Site, services, content, and user experience.
- To send you updates, newsletters, promotional material (if you opt in).
- To analyze and understand how people use our Site (via analytics) in order to improve performance, functionality, and content.
- To comply with legal obligations, resolve disputes, and enforce agreements.
3. Legal Basis for Processing (if applicable under applicable laws)
Where required by applicable law (e.g. GDPR / CCPA), we rely on one or more of the following legal bases:
- Your consent, for certain uses (e.g. for marketing communications).
- Performance of a contract (e.g., to carry out renovation services you request).
- Legitimate interests (e.g. to improve our services, Site security, fraud prevention), provided your rights do not override those interests.
- Compliance with legal obligations.
4. Cookies and Tracking Technologies
- We use cookies, web beacons, and similar tracking technologies to collect information about your activity on the Site, to improve Site performance and user experience.
- You can control cookies via your browser settings; you may disable some cookies, though this may affect your ability to use some features of the Site.
- Third-party analytics services (e.g. Google Analytics) may also use cookies or other technologies to collect usage data.
5. Sharing and Disclosure of Information
We do not sell your personal information. We may share or disclose your information as follows:
- With vendors, contractors, service providers, or partners who assist us in carrying out our business (e.g. payment processors, hosting, design partners), under contractual obligations to keep data confidential.
- With legal authorities, if required by law, subpoena, or to protect rights, safety, or property.
- In connection with a merger, acquisition, financing, or sale of assets, where your information may be among the transferred assets (subject to protections).
- To enforce our policies, agreements, and terms of service.
6. Security of Your Information
- We implement reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
- While we strive to use appropriate security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Retention of Data
- We will retain your personal information for as long as needed to fulfill the purposes for which it was collected, and to satisfy legal, accounting, or reporting requirements.
- After it is no longer necessary, we will securely delete or anonymize your information.
8. Your Rights and Choices
Depending on where you are located, you may have certain rights regarding your data, including:
- Access: the right to request copies of the information we hold about you.
- Correction: the right to correct inaccurate or incomplete data.
- Deletion: the right to ask us to delete your personal data.
- Restriction or objection: you may ask to restrict processing or object to certain uses (e.g. direct marketing).
- Data portability (where applicable): to receive your data in a structured, commonly used format.
If you wish to exercise any of these rights, please contact us using the contact details below.
9. Children’s Privacy
- Our Site and services are not intended for children under the age of 13 (or the minimum age in your jurisdiction).
- We do not knowingly collect personal information from children below that age.
10. International Data Transfers
- If you are accessing our Site from outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries.
- Those countries may have data protection laws that are different from your own.
11. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. When we do, we will post the new version on this Site, and update the “Last Updated” date.
- If changes are material, we may notify you (e.g. via email if we have your email address), or by prominent notice on our Site.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, or wish to exercise any of your data subject rights, you can contact us at:
Intown Renovations Group
1579 Monroe Drive, Suite F-901
Atlanta, GA 30324
Phone: 404-806-1494
Email: info@intownrenovations.com
